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Frequently asked questions
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We hold full retail value deposits on all rentals. However, you are eligible to waive up to 80% of the deposit, depending on the item. If you are able to provide a pay-stub or a mortgage statement. **Provide business or homeowners/renters insurance that covers property of others, and add IE Photo Rentals as ADDITIONAL INSURED & LOSS PAYEE and we can waive the deposit up to $5,000. Anything above will require a full deposit hold. Select items may require a deposit regardless of documentation.
Prepare to allow 5-10 minutes to set up your account when you arrive.
As a new customer, we will need you to verify your ID through our Identity verification system. You will receive a text message asking you to scan your ID and take a picture of yourself.
We will also need to add your credit card on file to our PCI Compliant system.
Once all your information is verified you are all set to rent with us. We will need to update your credit card information on file every 6 months.
If for any reason you would not like to follow our verification process, we will not be able to rent to you.
Any questions or concerns send us an email to team@iephotorentals.com
We gladly accept reservations any time within the year.
You will be required to provide a valid Drivers License and a credit card.
You must be 18 with a valid ID or Drivers License and Credit Card. If you are under the age of 18 and would still like to rent, you will need to have a parent/guardian rent on your behalf.
Rental Period & Extensions
About questions
This section covers all queries related to creating and managing your account, the prerequisites for renting, and the specifics of sub-renting through our platform.
We require a full retail value deposit on all orders. We will place a hold on your credit card, and release the hold once the items have safely returned.
Providing a Pay Stub, Mortgage Statement or Insurance are ways to waive your deposit. College Students can present a class schedule to waive it as well.
We may waive up to $5000.00 based on the information provided.
We reserve the right to charge a deposit regardless of the information provided.
You can pick up your rental from the moment we open. However, Monday is our lenient return day where orders can return as late as 7pm. Most often your order will be available. If you have a time sensitive schedule, we would advise calling in or sending an email to ensure your item is in stock before you arrive.
A rental period starts the day after your rental pickup. If you pick up Friday for a three-day rental, you have your items for Saturday, Sunday and Monday; Monday being your scheduled return day.
Yes, we do! We honor one day rentals for WALK-INS only, Monday through Thursday. We do not allow one day rentals on weekends. All items are based on availability; first come, first serve only. We will apply 30% off the 3-day rate. A one day rental is due back the following weekday by 1 pm. Late returns will be processed at the standard 3-day rate. Our site may allow a one day reservation; However, your order will be processed at our standard three-day rate. We will not honor the 30% discount, if your order has been pre reserved.
The best way to extend an order is to send us an email to team@iephotorentals.com.
Include your full name and Invoice # along with your expected return date. We’ll email you a confirmation.
When you pick up, you are billed for the amount of time you originally requested. When you extend you will be starting a new rental period. However, one day extensions are billed at 30% off the 3 day rate. Orders extended two days or more are billed at the standard three day rate. It is always cheaper to rent longer upfront than to extend.
Rental Policy & Terms
Well, we wish you didn’t have to cancel, but we know it happens. We just ask that you call or send an email to let us know. Include your full name and order confirmation number and we’ll cancel your order. We greatly appreciate you letting us know, so that your items may become available for other customers.
If you are paying with a company card, the card will need to have your name on it.
If the card has another person’s name or just the business name, you will need to request a credit card authorization form. We will request a copy of the cardholder’s ID, along with a signed copy of the form emailed to us. The card owner will need to authorize you picking up for them.
Anyone can return for you. When they return the items, you will receive a confirmation email with their signature; verifying that they have returned. If you owe a balance on your return we ask that you call and make payment arrangements before your return otherwise we will charge the card on file + 3.5% processing fee.
About questions
Frequently asked questions
Account & Rental Process
About questions
This section covers all queries related to creating and managing your account, the prerequisites for renting, and the specifics of sub-renting through our platform.
We clean, check, test and log every piece of equipment after every return to ensure that the item has returned in working condition. We note all dings, scratches or issues. If equipment starts to look worn, we work to cycle it out of our inventory.
If any equipment is having any issues at all, please notify us immediately so that we can resolve the issue as fast as we can. Please make sure to test all of the equipment that you rent from us prior to your shoot. Once you pick up, you are responsible for the care and returning condition of that particular item.
We do understand that technology can experience various issues at anytime, so we are very reasonable when it come to issues we can clearly identify as a cause of active use or random technology error. However, scratches, dents, missing items and apparent mishandling we will charge for.
When an item returns damaged, we place a hold on your card for $250.00 until we can determine an accurate quote for the repair or replacement cost. If the damages are less, we will return you the difference minus our damage processing fee of $50.00. If the repair value is over $250 and or the item needs full replacement, we may sell the item and charge you the difference between the sale price and the replacement. In rare cases we charge for the full replacement value and give you the broken item in exchange.
Yes, we offer a damage waiver for accidental damages. However, it does NOT cover water, sand, lost or stolen items.
At the bottom of your order cart, you will see a damage waiver total. When you arrive in the store you will have the option to add or decline.
If damages do occur you will only be responsible for 10% of the damage repair cost + service fee.
Ex: A lens breaks and the cost of repair is $500.00 If you happen to incur damages you are only responsible for up to $50 of the overall repair cost plus up to $250 of the service fee.
Note: A damage waiver is not insurance coverage. If your item is lost or stolen you will be responsible for the full replacement cost. Also, the damage waiver is not a replacement for the deposit.
The damage waiver does not cover sand or water.
We advise all of our customers to purchase 3rd party insurance. If you provide us with a copy of your policy (C.O.I) IE Photo Rentals MUST be listed as an Additional Insured and Loss Payee. Please ensure that we are listed for both. We may waive our deposit requirement up to $5,000 of your coverage amount. All policies must be year-long and list coverage as property of others. Your policy will not qualify if it only lists Liability coverage. Be advised that we may require a deposit regardless of your coverage amount.
Note: Verifying your insurance on weekends or after 5 pm may not be possible and may cause delays in your rental. All insurance documents are verified by us with a call to your agent or insurance company. If we can not reach them to ensure you have sent us a valid document, we will not be able to waive the deposit. Please submit before your arrival to give us time to verify your documents. It is best to have your documents sent directly from your insurance provider to team@iephotorentals.com
If you need insurance, we have partnered with Athos Insurance to provide you with instant insurance coverage. CLICK FOR INSURANCE
Rental Policy & Terms
About questions
In this category, you’ll find information on our rental policies, deposit requirements, the rental period timeline, and guidelines on extending your rental or making advanced reservations, including details for one-day rentals.
At this time we do not ship or deliver. All rentals are pick up only. You are allowed to ship back your order. Note that we do charge for any past due days in transit. Please call or email before shipping back any item.
In some cases, we do purchase used equipment. If you are interested in selling something please email team@iephotorentals.com with the subject title GEAR SALE. We’ll review your items and make you an offer. If the equipment is something we can use in our inventory we’ll ask you to bring it in.
If the equipment is something we are not interested in at the time, we can offer to sell it on consignment. If we sell the item, we keep 10% of the sale. You must provide us with proof of ownership.
All though we are primarily a rental house, there are times we do sell off some of our used inventory. The best way to know when we’re selling something is to follow us on Instagram or sign up for our newsletter.
Click the BUY link on our home page to discover what items we have for sale.
You’re in luck. We do allow sub rentals on select items. If you’re interested in sub renting send an email to iephotorentals@gmail.com with the subject SUB RENT. Include the item(s) you’re interested in renting and we’ll follow up with you about our process and payment details.
We’re sorry to hear you are in a situation. The best thing to do is email us with the subject title EMERGENCY!!! You can also message us on Instagram @iephotorentals. Detail your issue and we’ll get back to you as fast as we can. We will try to respond after hours and closed days. Although we try to reply fast allow us at least 30 minutes to 1 hour to respond. Be assured we’ll help you as best as we can.
