We have all dealt with this: angry clients. Sometimes it’s just one little remark and sometimes it’s an ultimatum. And when someone is attacking your work or you personally, it’s just so easy to let things get so heated.
Most of the time, empathy is what we all lack. We love how they talk about expressing and addressing the concerns. Check out the video below!
An important takeaway from this video:
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
What do you think?
IE Photo Rentals
558 W. 2nd St, Unit B
Pomona, CA 91766
Camera and Lens Rental Service for Inland Empire, Los Angeles and Orange County Areas.